General FAQ

  • What are your open play times?

    Advanced Reservations are Required! Click here to book.

    Monday to Friday: 10:00 am - 12:00 pm, 12:30 pm - 2:30 pm, 3:00 pm - 5:00 pm

    Saturday and Sunday: 8:30 - 10:30am

    We are closed after 10:30 am on weekends for private parties. We may not pick up our phone after 10:30 am on weekends due to the parties, so please email us at info@twinkleplayspace.com.

  • Do you have to sign a waiver?

    For insurance purposes, every parent/guardian that enters Twinkle must sign a waiver for any child under the age of 18 that are under their care and sign a waiver for themselves and every accompanying adult. No exceptions. Twinkle has the right to refuse entry if the guardian does not sign a waiver for their child or themselves. Birthday Party hosts are responsible to have their guests sign the waivers as well. Click here to sign the waiver before coming in!

  • Do you need to wear socks to play?

    Yes, all adults and children must wear socks in the playspace for your safety and for hygienic purposes. Children are allowed to remove their socks in the water areas. We do have socks for purchase (children and adult size) just in case you forget!

  • Anything else I should bring with me?

    Other than socks, please note we do have a water table where children can play with the water with their hands and can get wet. We do provide smocks and sell socks, but you’re welcome to bring your own change of clothes so your kids can change into if they get wet from playing with the water. It is NOT a pool, just a table at their height that they can play with water. Also you’re welcome to bring in your own snacks as we have a designated lounge area to eat it in.

  • Can I bring older children here?

    No, for the safety of the smaller children and for liability reasons, only children 6 and under and adults 18 and over are allowed in the space beyond the front entrance during open play/regular admission.

  • What is your cancellation policy for day passes/tickets?

    Tickets are non-refundable, however, we are happy to reschedule you to another date or time. Please email us at info@twinkleplayspace.com to let us know before your session starts and we an work with you to reschedule your session.

  • What is your sick child policy?

    Please be considerate and do not bring any child(ren) into Twinkle when they are ill or have a communicable medical condition (e.g. COVID-19, lice, coxsackie, strep throat, measles, whooping cough, etc.). If they have had a fever within the last 24 hours before your planned visit, please do not bring them into the playspace. We reserve the right to restrict admission and/or send the child home, when, in our opinion, that child is ill or risks the health or well being of other children. We want to keep Twinkle a healthy and safe environment for all kids to play!

  • How many adults to kids am I allowed?

    We require every child to come in with at least 1 adult. You can have 3 kids per 1 adult.

  • Can I visit Twinkle just for the day?

    Yes, please make a reservation here. It's $20 for each child and $15 for each adult. Siblings are free under the age of 12 months if you purchase an accompanying regular child admission.

  • Is there food offered at Twinkle or a space to eat?

    We are currently selling snacks and drinks at the front desk. You are also welcome to bring in your own food during open play, but nuts are not allowed. Food and drinks must be consumed in our lounge area only.

  • When can I have a private event at Twinkle?

    Please visit our birthday party page here or call us or email us at birthdays@twinkleplayspace.com for more information.

  • Does a parent/guardian need to be with my child at all times?

    Yes, parents and caregivers must watch their child(ren) at all times. We are not a drop-off play space or day care and all adults are responsible for the well-being and behavior of the child(ren) they are responsible for.

  • What is the age range of kids to bring to Twinkle?

    Kids 6 years old and under are allowed in the space. Due to the specific design of the play space exhibits, we can only allow children 6 and under in the play space. We reserve the right to refuse entrance to any child who does not meet that criteria.

  • Is there a place to put my personal belongings?

    We have areas to put shoes, jackets and stroller, but your personal belongings are your responsibility.

  • Can I leave and come back on the same day with my day pass?

    No, you are limited to the 2 hour sessions that were booked in advance. Once you enter into the playspace, you may not leave and come back at a later session.

  • Is there parking available?

    We do not have a parking lot. However, there is street parking in front of our playspace with alternate side parking on Tuesdays from 11:30 am – 1:00 pm and Wednesdays from 11:30 am – 1:00 pm. Additionally, there is parking under the BQE (Brooklyn-Queens Expressway), which is only a block away from us, with alternate side parking on Tuesdays and Fridays from 11:30 am – 1:00 pm and Mondays and Thursdays from 11:30 am – 1:00 pm depending on which side it is. Alternate side parking means you cannot park on one side of the street or at all during the above times.

  • What types of payment do you accept?

    We accept Visa/Mastercard, American Express, Discover, and Cash. No personal checks are accepted.

  • Are you a nut-free facility?

    We cannot guarantee that we’re a nut-free space, however, we do not allow any nuts or any nut products to be brought in or eaten at our facility.

  • Do you allow pets in your playspace?

    We love of our furry friends, but we have to be sensitive to animal fears and allergies of other clients playing at Twinkle. So, no pets are allowed in the playspace. Thanks for understanding!